cheapelectricals.co.uk
ONE TO WATCH CHEAP PRICES FOR MOST THINGS APPALLING CUSTOMER SERVICE
Absolute nightmare of a company very rude and zero customer service we had ran into two series problems trying to recover our full refund back of £693 as this company agreed to do so once both TV’s that were cosmetically marked returned to them as we were not offered anything else. Following there instructions both TV’S were returned and expecting a full refund as this was in a written email to us also we were told verbally that a full refund would be granted. As expected they denied that both TV’S were marked despite having photographic evidence they were only refunding minus £60 for the return of both sets. I had to seek legal advice and contacted trading standards and in the end I had to settle for £60 less than the full refund that was promised to us once both TV’S were in there possession.I also received emails from this company trying to blackmail us in not to write reviews as they intended to take a further £120 minus the full refund. Sony would not grant the warranty as they were adamant they do not sell under any circumstances to any retailer either what they described b graded or used refurbished products. I would seriously urge people to think twice when purchasing online electronics from this company if something goes wrong as there is no reasoning with them you will regret it. I would recommend that you shop around as the cheapest products when shopping online is not always the best way to go as we found that out for sure.
From my own experience I found Amazon very helpful good choice of products and most important friendly and helpful customer service since then we have bought a TV from them and came in pristine condition as it should!!!
Use at your own Perl I have never experienced such a nightmare of any online purchase ever.
PS Customer service is not something you buy but expect when spending any amounts into any online retailer!!!
Google earth there Address it appears there premises are run from home the picture looks more like a house in the country not the two acres of land warehouse that they make out There Address is as follows Cheap Electricals, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS
August 19th, 2010 at 7:16 pm
Sorry to hear about your experience. I had considered purchasing something from this site because their listed prices seemed so low; even lower than the usual (and reputable) online electronics retailers i’ve used in the past.
I’ve found it suspicious that there are so many glowing, gushing comments about this company on many third-party review sites and review aggregators. The unashamedly unreserved sycophantic tone of these ‘reviews’ and the same stylistic idiosyncrasies and grammatical errors which recur in these ‘reviews’ supposedly written by different customers can only suggest that they are all written by people connected with cheapelectricals.co.uk, presumably to minimise the negative effect on their overall points/star-rating of the numerous reviews written by genuine customers which show the company in an unfavourable light. They probably have a team of people dedicated to maintaining a favourable online profile: any negative comment about the company on online forum communities seems to attract new forum users who sign up only to write positive comments about the company, never to return or comment on any other topic.
You should always use a credit card (ie Visa or Mastercard) to make online purchases as your credit card issuer will, by UK law (Section 75, Consumer Credit Act 1975, and amended), be equally liable with the supplier should your goods fail to be delivered, be damaged, be mis-sold, etc. If there is any breach by the supplier of your goods, and they refuse to provide a full refund, you can claim the full value of the goods from your credit card issuer, including the cost of delivery and any other expenses relating directly to the case.
I for one will be staying away from cheapelectricals.co.uk