Be very careful if you think about M&S being safe. I paid for a top in Nov 09, they told me that they had refunded me and it was put straight into my bank. I complained again in Dec 09 TWICE, the stated the refund had gone in on the 1 Dec. Still nothing in Jan 10. I have written to the Chairman in Dec 09 and he’s too ignorant to reply either. So everything he says on the website is a load of crap. It’s about time we the consumers stopped buying from companies like this and when they close, then they will realise that it is us that keep them in their overpaid jobs.