I placed an order with Debenhams online before Christmas and when it arrived it was one item short. The despatch note stated it was included but it was missing so I had to call. When I called the opporator had no idea why it wasnt included if there was no note in the bag, after investigating she told me it was out of stock. I asked if i could have a replacement I was told there would be another delivery charge, I asked to speak to a manager I was told there wasnt one available and I would have to wait online (not free phone). I asked for a call back they said they cannot do this. I was not going to pay more money to wait on the phone to complain so I emailed them. I have not had a response from them even though I have emailed them twice since the begining of January and I have not had any confirmation that the item has been deducted from my card bill. I cannot call them again without further charge to me. Their customer service is non existant.